Privacy policy

What type of information do we collect?

At Alchemy Dental, we gather, receive, and retain any information you may provide through our website or by any other means. This includes collecting your Internet Protocol (IP) address to connect your computer to the Internet, as well as details such as login, email address, password, your computer's technical information, and your transaction history. We utilise software tools to measure and collect session data, which covers page response times, visit durations, interactions with pages, and navigation methods upon exiting. We also amass personally identifiable data (including names, emails, passwords, communications), financial information (including credit card details), and personal feedback, reviews, and profiles.

How do we collect your information?

Your personal information is collected when you engage in transactions on our website, and this includes your name, physical address, and email address. This information is collected solely for the purposes outlined herein.

For what purposes do we collect personal information?

We collect both Non-personal and Personal Information for several reasons:

- To deliver and manage the Services we offer;

- To provide ongoing customer help and technical support;

- To contact our Visitors and Users with service-related notices and promotional messages;

- To generate aggregated statistical data and other aggregated and/or inferred Non-personal Information, which may be used by us or our business partners to enhance our services;

- To adhere to applicable laws and regulations.

How do we store, use, share, and disclose your personal information?

Alchemy Dental is hosted on a secure online platform that enables us to offer our products and services to you. Your data may be stored on this platform's data storage, databases, and general applications, all secured on servers protected by a firewall.

All direct payment gateways employed by our platform comply with the norms established by PCI-DSS as managed by the PCI Security Standards Council, a collaborative initiative of companies like Visa, MasterCard, American Express, and Discover. PCI-DSS guidelines ensure the secure processing of credit card information by our clinic and its service providers.

How do we communicate with site visitors?

We may get in touch with you about your account, to troubleshoot issues, settle disputes, collect fees, gather your opinions through surveys, update you about our company, or as needed to enforce our User Agreement, applicable laws, and any agreements we have with you. For these purposes, we may contact you via email, phone, text messages, and post.

How do we use cookies and other tracking tools?

Our platform utilises cookies for critical reasons, such as:

- Ensuring a seamless experience for visitors and customers.

- Recognising registered members on our site.

- Monitoring and analyzing the efficacy and performance of our platform.

- Guaranteeing the security and safety of our platform.

Typically, the cookies initially placed on our website are essential for its operation.

3rd Party Services/Apps

Please be aware that third-party services like Google Analytics or other applications utilized on our site may deploy cookies or other tracking mechanisms through our platform's services. These services are governed by their respective privacy policies.

Privacy policy changes

We may amend this privacy policy at any point, so we advise you to review it periodically. Any changes or clarifications will become effective immediately upon posting on the website. Should there be significant changes to this policy, we will inform you on our website, ensuring you are updated on what data we collect, how it's used, and the circumstances, if any, under which we disclose it.

If you have any further questions, please contact us at info@alchemydental.com.au or call us 0399 672 647